At DigiLane, we strive to provide our customers with high-quality digital products that meet their expectations. However, we understand that sometimes a product may not meet your needs or be defective. Our return policy is designed to ensure that you are completely satisfied with your purchase.
Eligibility for Returns
- Digital products, such as e-books, music, and software, are not eligible for return or refund once they have been downloaded or accessed.
- If a product is defective or not as described, you may be eligible for a refund or replacement.
- Returns will be accepted only in cases where there is a technical issue with the product and within 7 days from the date of purchase.
- To initiate a return, please contact us at [Contact email or phone number] with your order number and a detailed explanation of the issue you are facing.
- Our customer service team will review your request and provide further instructions on how to proceed with the return.
- Once we have received and verified the returned product, we will process the refund or replacement.
- Refunds will be processed to the original method of payment within 15 working days.
- Refunds will be issued for the full purchase price of the product, including any taxes and shipping charges.
- If a refund is issued, any associated license or activation key will also be deactivated.
- In some cases, we may not be able to accept a return or issue a refund. This includes but is not limited to:
- Products that have been downloaded or accessed.
- Products that have been damaged or modified after delivery.
- Products that are returned without their original packaging or documentation.
- If you have any questions or concerns about our return policy or the process of returning a product, please contact us at [email protected]
This return policy is effective as of [date].
By purchasing our products, you are agreeing to the terms of this return policy.